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Franciza.org.ro- Proiect
Susținut de Asociatia Nationala a Expertilor in Constructii

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Customer Acquisition Cost Sau Cât Mă Costă Clienții Cu Adevărat

Customer Acquisition Cost or how much customers really cost me





About the C.A.C. Calculator and LTV:

This calculator helps you evaluate the effectiveness of your marketing investments and the long-term profit potential of your customers. Enter the data in the fields above to calculate the Customer Acquisition Cost (CAC) and Lifetime Value of a Customer (LTV).

Reference Score:

  • C.A.C. low, high LTV: Indicates a highly efficient and sustainable business model. Marketing investments are optimized and customers generate significant revenue over the life of the relationship.
  • C.A.C. and balanced LTVs: This scenario suggests a healthy balance between customer acquisition cost and the value they bring. It is important to maintain this balance to ensure the sustainability of the business.
  • C.A.C. high, low LTV: Signals potential problems. Marketing investments can be too high compared to the revenue generated by customers, which can lead to long-term losses.

Customer Acquisition Cost (CAC) - key to franchise success

Why is CAC important to a franchise?

Like any business, a franchise must be profitable in order to survive in the long term. And profitability depends on a balance between customer acquisition costs (CAC) and customer delivered value (LTV).

What are the risks of a high CAC?

  • Rapid depletion of financial resources
  • Inability to expand
  • Bankruptcy

How can a franchise optimize its customer acquisition costs?

1. Careful analysis of promotion channels

Each media channel must be monitored and evaluated for effectiveness. Resources are then optimally allocated to the best performing channels.

2. Increasing the retention rate to you

Great services to increase customer loyalty so they come back and refer.

3. Strategic partnerships

Partnerships with other businesses in the area for mutual promotion, without high costs.

In conclusion, successful franchisees are those who understand and actively manage the CAC indicator, thereby guaranteeing long-term profits and growth.


Acquisition Cost in the context of franchises:

High customer acquisition cost, the main threat to franchise profitability

Franchises represent a booming business model globally, especially in the context of the current economic crisis. However, more and more franchisees are facing difficulties in keeping their businesses profitable.

According to a recent study, the main culprit is the increasing cost of acquiring new customers, an indicator known as Customer Acquisition Costt (CAC). Almost 60% of franchisees surveyed reported an increase in CAC over the past 2 years, while their promotional budgets did not increase proportionately.

This phenomenon directly threatens the financial sustainability of franchises. High acquisition costs quickly drain a startup's limited budget resources. Additionally, a rising CAC drains profit and slows expansion.

The solution indicated by the experts is to carefully monitor and optimize the CAC indicator. Thus, promotion costs must be allocated strictly to the channels with the best performance in attracting valuable customers.

Cost-benefit analysis is also essential: the cost of customer acquisition must be correlated with their long-term value (LTV). Only through careful management of these metrics can franchises maintain a sustainable trajectory.